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To help us provide faster response, please be as specific as possible in describing the problem that you are experiencing. Maintenance Requests that are not specific (e.g. "Stove not working") may be delayed while we contact you for more information on the problem.
If any of the requested repairs are determined to have been caused by Tenant or Tenant's guests, or if they are for items which Tenant is responsible for under our lease, such as replacement of air filters, repairing broken windows or torn screens, Tenant will be charged for the repair. In addition, items of a purely cosmetic nature may not be repaired or replaced.
Except in cases of emergency, maintenance is only performed during normal business hours. For routine maintenance requests, please allow five to ten days for a response. In cases of emergency, or when the assigned contractor is unable to contact you schedule work within a reasonable time, the contractor may be assigned a key to access the property.
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